General Terms & Conditions

Effective May 20, 2020

1. Scope

These General Terms and Conditions (the “GTC") apply to all current and future transactions and business relations between 360kompany AG, registered with the commercial register of the commercial court in Vienna under registration number FN 375714 x, having its registered office in Vienna, Austria (hereafter "kompany"), and the user (hereafter “User”) of the products and services on any of the websites operated by kompany as stated in the Masthead (as amended), including but not limited to (the "Websites" or a "Website"). These GTC apply regardless of whether the products or services are used against payment or for free and with or without registration. Any terms and conditions provided by the User shall not apply. Such terms and conditions shall only be valid upon written confirmation by kompany.

2. Consumer protection

kompany services are not available for consumers as defined in the Austrian Consumer Protection Act (Konsumentenschutzgesetz; “KSchG”) as amended. kompany services are only available for entrepreneurs. According to the Austrian Consumer Protection Act, a person who does not make the transaction in the course of carrying on his business is a consumer. A person to whom this does not apply is not a consumer but an entrepreneur. Therefore, the provisions of the Austrian Consumer Protection Act (as amended) as well as the Austrian Distance Selling Act (Fern- und Auswärtsgeschäfte-Gesetz; “FAGG”) as amended do not apply. By registering for kompany services you confirm that you are not a consumer.

3. Effectiveness and amendments to the GTC

These GTC govern the access to and the use of the Websites as well as possible further contractual services (e.g. Concierge Services). kompany reserves the right to modify these GTC at any time and without being required to state any reason for doing so; such changes may include, but are not limited to, the imposition of new or additional terms or conditions. By first accessing the Websites, the User accepts these GTC, which shall apply towards the User from such first access of the Websites. In case of amendments of the GTC, whereas the amended GTC come into force when published on the respective Website, the User automatically accepts the GTC in their latest version by accessing and using the Websites. If the User does not accept the GTC (as amended), then he must immediately exit the Websites. This applies regardless of whether the User is using the Websites with or without registration, and making a purchase or not. In case a User does not accept the amendment to the GTC, he is entitled to terminate the contractual relationship with kompany pursuant to Clause 7.3 mutatis mutandis. The contractual relationship between the User and kompany will then be terminated on the basis of the GTC last accepted by the User.

4. Services offered

4.1 Services and products

In principle, kompany offers the User the following services and products: International search for businesses, its officers and shareholders; International information gathered from public registers and databases, particularly registers of companies, commercial registers and bank registers; International PEP and Sanctions List Screening - information provided by third parties; International information provided by other third parties on the financial status of companies and persons engaging in business activities; Other international information on businesses and persons engaging in business activities (e.g. VAT and IBAN search); Translation services provided by translation companies for official documents.
For a detailed description of our services and corresponding prices, see the latest version of the product overview and price list under Prices & Products.

4.2 Supply options

In principle, kompany offers the following methods of obtaining products and services to its Users:

a) Registration without subscription: A User can register on the Websites by entering a minimum set of data, i.e.: first name, last name, e-mail address, phone number, username, and password. Furthermore, the User may voluntarily provide additional contact details and VAT number, opt-in to receive newsletters and the like or offers from third parties, and opt-out to receive notifications on register changes of companies previously searched for (the "Registration"). This Registration does not oblige or entitle the User to purchase any products or services. However, the User is entitled to a registration with subscription. The Registration creates a contractual relationship between the User and kompany, which shall be governed by these GTC.

b) Registration with subscription: A User can complete a Registration and, in addition, purchase a subscription of kompany, which typically contains a compilation of products and services. The content of the offered subscriptions may be determined at kompany's sole discretion.

For further details on the registration see 6. below.

4.3 User's entitlement

With its products and services, kompany offers access to data, in particular data from public registers. However, it cannot be deduced for the future that kompany has to offer these services, products and subscriptions in their existing form and composition or give access to such data. kompany reserves the right to reject Users as contracting parties without stating any reason and to prohibit them from accessing its products and services. All IT applications, services, access and products provided by kompany in its authority as clearing office may only be used for the purpose of access and enquiries as defined by the respective law or decree.

4.4 Changes to the services offered by kompany

Factually justified and reasonable changes of kompany’s performance obligations shall be tolerated by the User. This also applies to changes due to amendments of legal, regulatory or similar provisions applicable for kompany. kompany further reserves the right to amend agreements with the User in case third party providers or registers from which kompany retrieves data and products change their regulatory, contractual or other terms.

5. Availability

In order to use the products and services offered by kompany, the User must have operational internet access. Connection problems between the User and its internet service provider lie beyond the sphere of influence of kompany and kompany assumes no liability for losses or damages of the User related therewith. Subject to the restrictions specified in this Clause, the products and services offered by kompany are basically available 24 hours a day. However, this does not apply to products and services that are subject to the availability of a public database, third party databases or third party services. Such products and services are available only during the official operating hours of these databases and services. Restrictions may also result from maintenance work, in particular but not limited to maintenance work regarding the Websites, third party databases and third party services as well as from overload, malfunction or collapse of the Austrian or international telecommunications networks. kompany has no influence on the availability of the data communication networks of the various external connection providers. Where possible, kompany will give Users prompt, appropriate notification of any interruptions or significant restrictions, e.g. due to maintenance, modifications, etc.

6. Registration

The use of certain services of kompany, including the receipt of newsletters or special offers, is subject to the Registration. There is no entitlement of Users to Registration. kompany has the right to reject Registration applications or exclude Users from offered products and services (in part or in whole) without stating any reason. Each User may register only once. In order to register, a User must be at least 18 years old. Minors are not permitted to apply. In case of a legal entity, the application must be made by a competent, authorized representative. The data and other information requested by kompany during the registration process must be supplied by the User completely and correctly and must be updated in the event of any change without being requested to do so by kompany. For those products and services that require a Registration, a contractual relationship regarding such product or service is only created upon successful completion of the Registration. The successful Registration leads to the conclusion of a contractual relationship between the User and kompany for an indefinite period. The User has the option to print out the contract and data supplied during the registration process.

7. Supply and settlement

Products and services offered on the Websites can only be purchased within a subscription.

7.1 Validity

Subscriptions are valid from the order date for the period stated in the subscription and end at the last day of such period. Benefits derived from the subscription but not fully used remain valid for one month after expiry of the subscription (roll-over), if an at least equivalent new subscription is ordered until expiry.

7.2 Renewal

The User agrees that, when his chosen subscription expires, it will be automatically renewed by an equivalent, new subscription, if not otherwise agreed. The User also agrees that, when a possible trial period of his chosen subscription expires, the subscription will be automatically converted into a payable subscription, which may be fully charged at the end of the trial period. Users can only consume a trial period for a subscription once. Repeated registrations to obtain the benefits of a trial period multiple times are prohibited. kompany shall duly notify the User via e-mail before the expiry of a subscription or of a trial period that automatic renewal or conversion into a payable subscription and associated settlement are pending.

7.3 Cancellation

A User may cancel a subscription at any time without stating any reason, taking effect from the date up to which the subscription has been prepaid or to which the minimum subscription period runs, whichever day is later. In case of a cancellation, the refund of the subscription payment in whole or in part is not possible. Subscriptions must be cancelled in writing, either by postal mail or e-mail to kompany. Following a cancellation, the subscription remains valid for the period specified. During this period the User may make full use of the benefits derived from the subscription. In this case, there is no automatic renewal as described in Clause 7.2. Any pre-paid credit purchased with a subscription will not be forfeited in the event of cancellation of this subscription. The User is free to spend this credit on any product or service of kompany. A refund in whole or in part is not possible. The User agrees that for the administration of an account with a pre-paid credit and no active subscription, kompany will charge a monthly service fee beginning 12 months after cancellation of the subscription. kompany is also entitled but not obliged, to deduct such monthly service fee against the pre-paid credit from the relevant account.

7.4 Delivery

Delivery regarding the subscription is completed upon the User receiving a confirmation of such subscription from kompany (e.g. via e-mail). The delivery regarding the product or service requested within the scope of the subscription is completed upon display of the requested product or service on the respective Website. Subsequently, the User has various options for the further use, e.g. downloading the product in PDF format.

7.5 Settlement

Subscriptions are payable in advance. Payments must be made in full in order to make use of all benefits associated with the subscription. Unless agreed otherwise, payment is effected immediately before the delivery of subscription, either by credit card or direct debit (where available). Products and services purchased individually outside a subscription will typically be invoiced monthly, however, kompany reserves the right to invoice at any time.
Unless agreed otherwise, accounts are payable in full upon receipt of the invoice. If the User falls in arrears with the payment of an amount invoiced and due for at least seven (7) calendar days, kompany is entitled to preclude the User from obtaining products and services on account (soft ban). Pursuant to these GTC but with the exception of section 17, kompany and the User are the only contracting parties. Settlement is always in the name of kompany, third parties are expressly excluded. For further details on delayed payments see 7.8 below.

7.6 Invoicing

kompany's invoices are generally issued and sent in PDF format. The user agrees explicitly to receive electronic invoices (PDF format). kompany issues the initial copy of the electronic invoice and grants online access to copies of invoices free of charge. Upon the User's request, kompany shall issue a copy of the respective invoice in paper form free of charge.

7.7 Refund

In principle, it is not possible to obtain a refund for products and services purchased within a subscription. Clause 7.3 applies mutatis mutandis.

Excepted thereof are cases where kompany does not fulfil the services due to the non-transmission of the requested data because of a proven technical fault on kompany’s end. Clause 5. of the GTC applies mutatis mutandis. In cases in which a User cannot open, view or print purchased products due to problems with the User's computer, printer or systems setup, the obligation of the User to settle all fees remains untouched and kompany will not honor refund requests. No refund is possible with regards to payments that contain official fees and arise upon searches in and access to the data of public databases, including e.g. commercial registers or companies registers and in particular the Austrian companies register, the European Business Register (EBR) and similar services.

7.8 Late payment

In case of delayed payments kompany will usually send a dunning note to the User. kompany reserves the right to invoice the statutory dunning charge in the amount of EUR 40 for each dunning run. kompany is further allowed to invoice interest on delayed payments starting from the day after the due date. For a delayed payment caused by the User the statutory late interest rate of 9.2% above the base rate applies. For each half-year the decisive base rate is the one applicable on the first calendar day of each half-year. The current base rate can be found on the website of the Austrian National Bank ( In case the User is not responsible for the delay, the statutory late interest rate for entrepreneurs in the amount of 4% applies. Irrespective of any possible dunning note, kompany also reserves the right to take other or further steps. This could be, for example, the transfer of the debt claim to a debt collection office, to a factoring business or the legal enforcement of such claim. In addition to the aforementioned dunning charges and late interests, kompany may charge the User for other damage occurred by the User which are detrimental to kompany. Such charges can especially include costs for out of court enforcements or recovery actions.

7.9 Price adaptions

kompany reserves the right to evaluate and subsequently to increase or decrease all fees annually with sixty (60) calendar days´ written prior notice. Unless otherwise specified in the contract, appendix or addendum, any agreement with an initial term of more than one year as well as any flat-fee agreement is also subject to the fee adjustments as per this section and such adjustment do not entitle the subscriber to terminate the contract or any part thereof as long the annual adjustment is below 20% of the annual service fees. This does not apply to government fees from business registers which can be adapted by the registers independently and which are invoiced directly to the User.

7.10 Information fee

Users of kompany have access to a customer service free of charge in respect of products and services of kompany. kompany’s customer service is eager to solve requests promptly and user friendly. In case certain requests result in third party charges for kompany or in significant additional work and expenses, kompany reserves the right to invoice the User a flat charge of EUR 120 per hour with a written prior notice. In case the User does not agree to this flat charge, kompany has the right to not further process the request.

8. Privacy Policy

The Privacy Policy of kompany (as amended), which forms an integral part of these GTC, shall apply.

9. User's obligations

All data, information, references, statements and opinions on businesses or persons engaging in business activities and the like, which kompany has collected, compiled and passed on in any form or by any method of publication, must be treated strictly confidential by the User, and are limited to internal business purposes only. The User undertakes not to store any of this data, in whole or in part, for purposes other than those expressly specified in the contractual relationship between kompany and the User, and not to reproduce, transfer or disseminate the data, either in return for payment or free of charge, forward to any third parties, create or distribute data collections, or change the transmitted data (reports).

The User expressly declares his legal authority to receive the data transmitted. In particular, the User confirms his overriding, justifiable interest in the data as defined in section 6 para 1 point f of the Regulation (EU) 2016/679 of the European Parliament and of the Council 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; "GDPR"). Furthermore, the User acknowledges that he may be required to make additional declarations if required by the country in which either the accessed database, person or business of interest or the User is located.

The User undertakes to follow the provisions of the data protection laws, in particular the GDPR, concerning data confidentiality and security. The User must take appropriate measures to protect and safeguard the data transmitted against unauthorized access by his employees or third parties. In particular, the User must ensure that employees to whom data is made accessible in connection with their work, keep the data strictly confidential. This also applies after termination of their employment. The User ensures that the data and information retrieved are not stored, saved or otherwise retained on its database or imprinted form or otherwise for a period longer than necessary to use the information and products for its specific use. The User is liable to kompany for any damages and detriments which may incur as a result of an infringement of these data protection regulations.

Any disclosure to third parties, even partially, as well as the use of or any reference to the data in official or judicial procedures are expressly prohibited except disclosures can be made pursuant to applicable laws, regulations, a court, judicial or other governmental order. Furthermore, there must be no mention of or reference to kompany. The User is liable to kompany for any damages and detriments incurred as a result of an infringement of the above-mentioned regulations by the User or by third parties to whom the User discloses data.

The User undertakes not to violate any copyright, trademarks, patents and/or any other intellectual property rights of kompany and/or kompany’s data sources and partners, in particular but not limited to the European Business Register (EBR).

With regards to any address and contact or other personal information available, the User is entitled to use it for his own non-commercial information purposes only. The use is limited to the identification of companies or persons and connected contact details (e.g. address, telephone number). The use of the information for other purposes is expressly prohibited. In particular, it is inadmissible to use the information for commercial purposes, the use to build or complete participant, company, or other directories of any kind and in any form (print, electronically, CD-Rom, etc.), the use to carry out information services or operate a call center, the use for directory assistance, the use for marketing and promotional purposes, the use for the development of competing products, the use for any other commercial purpose, the use for any other purposes or in the interest of third parties. Any transfer (copying) of data into proprietary directories is also prohibited. The availability of address and contact information as well as its completeness and correctness are not guaranteed.

All Users are required to comply with the GDPR, the Austrian Data Protection Act (Datenschutzgesetz), the Telecommunications Act (Telekommunikationsgesetz), the E-Commerce Act (E-Commerce Gesetz) and related legislation. The general availability of e-mail addresses or fax numbers does not imply the consent of the owner to the receipt of electronic mail or faxes. In particular, the User is obliged to take the list pursuant to section 7 para 2 E-Commerce Act (E-Commerce Gesetz; Robinson list for unwanted electronic communication as managed by the Regulatory Authority for Broadcasting and Telecommunications) into account.

10. Warranty

Any warranty of kompany is subject to applicable law, in particular sections 922 et seqq of the Austrian Civil Code (Allgemeines Bürgerliches Gesetzbuch ABGB).

11. Liability

kompany has no influence on the relevance, completeness, accuracy, and availability of data from public databases or from other third parties (e.g. PEP and sanctions screening providers, credit reference agencies, or translation agencies), and therefore accepts no liability for the accuracy and/or completeness of the data requested and obtained. kompany is not liable for any claims of a third party against a User arising out of or in connection with the use of kompany's products or services by the User, distortions or omissions in the requested data, or delays in the data request process. kompany is not liable for any errors or delays in the data transmission not caused by kompany.

In order to compile and produce the products and services, kompany can use data from public databases and other third party data providers (for example credit reference agencies and translation agencies). kompany indicates the data source in connection with the respective data set. kompany transmits data and content in their existing form ("as is"). Those data base providers compile data to the best of their knowledge on the basis of the data and information sources available to them. kompany has no influence whatsoever on their data collection and processing methods, the way in which the data is evaluated, its relevance, completeness, accuracy, and availability. In case rredit reference agencies offer assessments and opinions on the creditworthiness of businesses and persons engaging in business activities in a variety of forms, often in the form of so-called ratings, such assessments represent the opinion of the credit reference agencies, and no recommendation regarding a business or credit relationship can be derived from it. kompany has no influence whatsoever on these assessments, the conclusions made, the underlying technical and professional processes, and their relevance, completeness, accuracy, and availability.

Translation agencies receive data and content as is from kompany. Based on this data, translations are prepared by professionals within the service levels specified. kompany has no influence whatsoever on their translation process, its completeness and accuracy.

kompany therefore does not accept liability for any damage arising from the completion or non-completion of a business transaction made on the basis of data transmitted by kompany.

The limitations of liability stipulated in this provision shall only apply to the extent permitted by law and, in particular, shall not apply to personal injuries of an User as well as damages or losses occurred by Users that were caused by a wilful act or omission or by gross negligence. Any liability for indirect loss or consequential damage is totally excluded.

12. Security and abuse

In order to prevent the misuse of subscriber and login data, the User undertakes to keep this data confidential and not to allow any unauthorized access to it, to prevent any misuse and to notify kompany immediately, if a User suspects misuse of his data. The User is liable for any loss or damage and claims for fees made against kompany arising from or in connection with the misuse of the User’s facilities or the misuse of the requested data by the User or by third parties who gained access via the User’s facilities or his login data. The User undertakes to refrain from attempts to hack into the Websites and services or products operated by kompany.

13. Compliance with statutory provisions

The User agrees to comply with the current statutory provisions. In particular, reference is made, but not limited to the obligations of the following laws: Copyright Act (Urheberrechtsgesetz) (BGBl No. 111/1936 as amended); Data Protection Act (Datenschutzgesetz) (BGBl I No. 165/1999 as amended); Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; GDPR); Telecommunications Act (Telekommunikationsgesetz) 2003 (BGBl I No. 70/2003 as amended) E-Commerce Act (E-Commerce Gesetz) (BGBl I 152/2001 as amended).

14. Applicable law, place of performance and jurisdiction

It is agreed that all disputes arising from this contract will be governed by Austrian law, to the exclusion of of the United Nations Convention on Contracts for the Internationale Sale of Goods (CISG) and the reference provisions of the International Private Law. The place of performance and exclusive legal venue shall be Vienna, Austria. The contract, order and business language shall be German or English, whichever is agreed upon between the User and kompany.

15. Miscellaneous / Alternative Dispute Resolution

The right of the parties to take legal actions remains unaffected at any time. In case of sweepstakes, competitions or raffles of whatever kind, the recourse to the courts shall be excluded.

If any of these provisions are or become invalid, the effectiveness of the other provisions shall not be affected. Instead, in place of the ineffective stipulation a replacement provision that corresponds as closely as possible to the objective of the invalid provision shall apply.

16. Special Terms and Conditions for Vouchers

The term “voucher” herein includes all vouchers, gift coupons, coupon codes, promotional codes and all other promotional credits issued by kompany, as well as the equivalent terms in other languages (e.g. Gutschein). The term “promotion” herein includes all promotions, advertisements, surveys, special offers and all other promotional activities or offers. Vouchers are always bound to a special promotion. Vouchers typically entitle a User to a fixed amount to be used for the purchase of products and services offered by kompany. If the price of the product or service exceeds the value of the voucher, the User has to settle the difference and will be invoiced accordingly. Vouchers may be used for subscriptions, but not for free trial offers. The value of a voucher cannot be split up to be redeemed at two or more occasions. A voucher may only be redeemed once per User. The redemption of a Voucher requires the User to complete the Registration. Vouchers cannot be exchanged for cash, credit or other vouchers, and cannot be multiplied by sharing with third parties, e.g. in social networks.

17. Special terms and conditions for the use of RegisterDirect

Online access to the commercial register database and the land registry database for the Republic of Austria can be obtained from kompany. kompany has been commissioned as the official clearing house for the Austrian Federal Ministry for Justice to process enquiries relating to the commercial register and land register, whereas this service shall henceforth be referred to as "RegisterDirect". With this agreement, users have the right to use the IT applications, services, access and products provided within RegisterDirect (henceforth the "Applications") under the conditions set out in this provision.

The Applications are run during the hours of operation of the commercial registry database and the land registry database of the Republic of Austria. These hours of operation are referred to as the core operating time, whereas the operation of or access to RegisterDirect or the Applications may be suspended or restricted for users – also during the core operating time – due to, especially but not limited to, urgent problem solving by such databases, kompany or overload, malfunction or collapse of the Austrian or international telecommunications networks. Outside the core operating time, constant access to these Applications is not guaranteed (e.g. due to maintenance work of kompany or such databases). The Applications are run on equipment belonging to kompany. The User needs a functioning internet connection in order to be able to use the Applications and shall be responsible to set up such internet connection and bear any costs related therewith. Connection problems between users of RegisterDirect, their own internet providers and the Applications do not fall within the responsibility of kompany. Data obtained from the Applications originates directly from the respective data bases or systems of the Republic of Austria.

In order to use the Applications, the user of RegisterDirect must purchase the respective subscription. For such subscription, the provisions on subscriptions stipulated in this GTC (in particular section 7.2) shall apply mutatis mutandis. The user of RegisterDirect shall not be permitted to resell data from the Applications for commercial use.

For the use of RegisterDirect and the Applications, the provisions of these GTC shall apply, whereas in case of a conflict between this section and the other sections of the GTC, this section shall prevail.